Connection Failures

There are some common reasons why the OmniLedger login can fail. So far we have seen the following ones:

  • Corporate firewalls
  • Private browser settings

If you have a corporate firewall that blocks access to non-standard ports, the only thing you can do is to remove the VPN. This is often enough to let OmniLedger login work, at least if you’re not in your office.

Concerning the private browser settings, the problem is the following: OmniLedger login doesn’t rely on passwords, but rather it relies on a secret private key. This private key is stored in your browser. Unfortunately storing data is often abused, so some browsers are set to private navigation all the times. This means that the browser will not store the private key. So the OmniLedger login cannot work! Here are some settings how you can overcome that:

  • Firefox
    • Use a normal window instead of a “Private window”
    • In the preferences of Firefox, under “Privacy and Security”, the “History” setting should be on “Remember History”
  • Chrome
    • Use a normal window instead of an “Incognito window”
    • In the settings of Chrome, under “Privacy and Security”, make sure that
      • “Block all cookies” is NOT selected
      • “Clear cookies and site data when you quit chrome” is INACTIVE
  • Safari
    • Use a normal window instead of a “Private window”
    • In the preferences of Safari, under “Privacy”, make sure that “Block all cookies” is DESELECTED
  • iOS
    • In the Settings, under “Safari”, remove “Block all Cookies”